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Order Processing

Can the production process for custom-made jewelry be expedited for urgent orders?

While we generally cannot expedite the production process for custom-made jewelry due to the handcrafted nature of these pieces, which takes 6-9 business days, we recommend reaching out to one of our agents to discuss your specific needs. We do offer

How long does it take my order to process before being dispatched?

We offer items with two different processing times: Ready-to-Ship and Custom Made-to-Order. It's important to note that business days are Monday through Friday and do not include weekends or holidays. If your order includes both Ready-to-Ship and Cus

Why is part of my order still pending or unfulfilled?

If you’ve noticed that only part of your order has shipped or that some items are still marked as unfulfilled, don’t worry—this is normal and can happen for a few reasons. Ready-to-Ship Items: Some of the items in your order might be pre-made and rea