Tracking

Shipping

Order Processing

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Caitlyn Minimalist

Shipping & Tracking

Do you have a customer care phone number?

Do your rings run true to size?

How can I find my necklace length?

How can I find my bracelet or bangle length?

How can I find my ring size?

How can I find the best huggie earrings size?

How Do I Resize My Watch?

Do you offer in-store Resizing?

Sizing

What is your materials and care guide?

What Material Are Your Gemstones Made Of?

How Do I Clean my Jewelry?

Materials & Care

How do I capture fingerprints?

What Does Double-Sided Engraving Mean?

How can I send images or files for my personalization?

My order is missing a personalization. What do I do?

Can I Use a Paw/Nose Print for My Fingerprint Engraved Item?

Can I create a custom item with numbers instead of letters?

Can I get a preview of my design?

Can I choose what items are in my Mystery Item/Box purchase?

Can I only have the inside of the ring engraved?

Personalization

How to Use and Remove Flat Back Earrings

Do you provide photo services for lockets?

Why Is My Huggie Earring Not Clasping?

Will There Be a Restock of the Vintage Watches?

I Lost One of the Earrings in My Pair. Do You Sell Individual Earrings?

How do I take a Charm on And off of my Jewelry?

What is a Set of 3 Single Earrings vs. Full Set of 3 Earring Pairs?

Item FAQs

Product Information

What happens if I update my order details after placing an order?

What methods of payment do you accept?

How do Shop Pay installments work?

How do I use a gift card for my purchase?

What happens if my order issue involves a mistaken or double charge?

How do I purchase a gift card?

Payment

How can I make changes to my order?

How do I update the billing information on my order?

What should I do if I was charged for an order but it was not fulfilled?

What should I do if I receive a gift order but don't know who sent it?

Can You Gift Wrap My Order or Leave a Gift Note?

Do you have physical store locations?

How Is My Jewelry Packaged?

How Can I Leave A Review?

How long does it take for items to restock if they’re out of stock?

Order

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do I use my Free Gift promo code?

Promo Codes & Discounts

What is your cancellation policy?

How do I cancel my order?

Cancellation

Order & Payment

How do I track my order and get my tracking number?

Why can’t I track my order?

What if my order is stuck at the same spot in tracking for an extended period?

Why Does My Shipment Show as Canceled?

How much does shipping cost?

How long does shipping and delivery take after being dispatched?

Do you ship worldwide?

Do you offer expedited shipping?

I Paid for Expedited Shipping, Why Hasn’t My Order Shipped Yet?

Can the production process for custom-made jewelry be expedited for urgent orders?

How long does it take my order to process before being dispatched?

Why is part of my order still pending or unfulfilled?

What is your return/exchange policy?

How do I initiate a return?

How do I get a refund?

Do you accept international returns?

Returns & Exchanges

What is your Warranty Policy?

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

Order is marked delivered but not here.

What should I do if my package was returned to your facility?

Order Issues

What can I do if my item doesn't fit or isn't true to size?

What should I do if my order/product is damaged?

Product Issues

Product & Order Issues

I’m having trouble logging in.

How do I set up an account?

I forgot my password.

How do I change my default address?

Account

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscriptions

Account & Subscriptions

How Does the CM Rewards Work?

How Can I Earn Points with CM Rewards?

How Can I Redeem My Points?

What Are the Benefits of each Tiers?

How Can I Track My Points and Tier Status?

Why Haven’t I Received Points for My Recent Purchase?

Can I Combine Points with Other Discounts or Promotions?

CM Rewards

How can I become an affiliate of Caitlyn Minimalist and what are the benefits?

How does the affiliate program work?

What are the requirements for collaborating with Caitlyn Minimalist?

Do you offer any other collab opportunities?

Why was my application for collaboration not accepted?

I was accepted for collaboration, why didn’t I receive my media kit?

Why is my commission in a Holding Period?

Affiliate Program