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Order Issues

What do I do if I receive the wrong item in my order?

We apologize for any inconvenience caused by receiving the wrong item. To resolve this, please:. Take a PhotoCapture a clear photo of the incorrect item. Contact Our Care TeamShare the photo with our care team within 14 days of delivery, and we’ll he

I received the right product but in the wrong size/style/color.

We sincerely apologize for any inconvenience caused by receiving the wrong size, style, or color of your item. To help us resolve this issue quickly, please follow these steps:. For necklace and bracelet sizing concerns, please take a photo of the it

What should I do if an item is missing from my order?

We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our care team immediately so we can resolve the issue

Order is marked delivered but not here.

If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. Here are some measures you can take to location your package:. 1. Double-Check Your Delivery Address: Confirm that the de