What should I do if an item is missing from my order?Updated 12 days ago

We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our care team immediately so we can resolve the issue.

Please note- Custom-made to order pieces are made to order by hand and typically take up to 6 - 9 business days upon confirming to complete. Ready to ship jewelry is premade and ships next business day. Typically if you’ve ordered both Ready to Ship and Custom-made jewelry in the same cart, you’ll receive the Ready to ship jewelry first and the custom-made jewelry is shipped once completed.