Order Inquiries
What do I do if I receive the wrong item in my order?
We apologize for any inconvenience caused by receiving the wrong item. To resolve this, please:. Take a PhotoCapture a clear photo of the incorrect item. Contact Our Care TeamShare the photo with our care team within 14 days of delivery, and we’ll he
I received the right product but in the wrong size/style/color.
We sincerely apologize for any inconvenience caused by receiving the wrong size, style, or color of your item. To help us resolve this issue quickly, please follow these steps:. For necklace and bracelet sizing concerns, please take a photo of the it
What should I do if an item is missing from my order?
We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our care team immediately so we can resolve the issue
Order is marked delivered but not here.
We understand how concerning it can be to see a package marked as delivered and not have it in hand. Here are some immediate steps you can take to help locate your package:. ⟡ Double-Check Address: Please ensure the delivery address provided in your
What should I do if my package was returned to your facility?
If your order has been returned to our facility, it may be possible to have it retransmitted. You can typically contact your shipping carrier to reroute the package to the correct address before a new delivery attempt is made. Please ensure that the
How do I update the address on my order?
If you need to update the shipping address on your order, please reach out to our support team as soon as possible. Whether we can update the address depends on where your order is in the fulfillment process. If the order has not been processed or sh