Order is marked delivered but not here.Updated 7 months ago

We understand how concerning it can be to see a package marked as delivered and not have it in hand.

Here are some immediate steps you can take to help locate your package:

⟡  Double-Check Address: Please ensure the delivery address provided in your order is correct. Sometimes, minor discrepancies can result in delivery delays. 

⟡  Check with Neighbors or Building Management: On occasion, carriers may leave packages with neighbors or at a front desk/reception area, especially if they believe it's a safe location. It's worth checking with them if they've seen your package.

⟡  Wait a Little Longer: In some cases, the tracking status may update as "delivered" before the package actually arrives. It might be helpful to wait a couple days to see if the package arrives.

⟡  Contact the Carrier: If you're unable to locate the package after taking the above steps, it would be advisable to reach out to the shipping carrier directly through the tracking page.