How can I make changes to my order?
Once an order is placed, we are typically unable to make changes to the order. Please contact our care team no later than 12 hours after placing your order to see what we can do.
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How do I update the billing information on my order?
To update your billing information, you may log in to your account and change your information from the Account Settings page. If you do not have an account, please contact our care team for assistance.
What should I do if I was charged for an order but it was not fulfilled?
We understand how frustrating this situation can be. Here’s what to do if you've been charged for an order that hasn’t been fulfilled:. Check Your Order StatusLog into your account on our website and review your order history. If your order is marked
What should I do if I receive a gift order but don't know who sent it?
If you receive an item as a gift and the sender is not clear, we can check our records for you. Please provide us with the delivery address or any other possible identifying information. Once we locate the order, we can share with you the name associ
Can You Gift Wrap My Order or Leave a Gift Note?
Each piece of jewelry is individually packaged in an elegant white gift box, ready for gifting! Inside each box, you’ll find care instructions and a polishing cloth bag to ensure your jewelry stays beautiful. While we do not offer additional gift-wra