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How can I make changes to my order?

Once an order is placed, we are typically unable to make changes to the order. Please contact our care team no later than 12 hours after placing your order to see what we can do.

How do I update the billing information on my order?

To update your billing information, you may log in to your account and change your information from the Account Settings page. If you do not have an account, please contact our care team for assistance.

What should I do if I was charged for an order but it was not fulfilled?

We understand how frustrating this situation can be. Here’s what to do if you've been charged for an order that hasn’t been fulfilled:. Check Your Order StatusLog into your account on our website and review your order history. If your order is marked

What should I do if I receive a gift order but don't know who sent it?

If you receive an item as a gift and the sender is not clear, we can check our records for you. Please provide us with the delivery address or any other possible identifying information. Once we locate the order, we can share with you the name associ

Can You Gift Wrap My Order or Leave a Gift Note?

Each piece of jewelry is individually packaged in an elegant white gift box, ready for gifting! Inside each box, you’ll find care instructions and a polishing cloth bag to ensure your jewelry stays beautiful. While we do not offer additional gift-wra

Do you have physical store locations?

Yes, we do have physical store locations!. We’d love to welcome you in person to experience our jewelry up close. You can find more details about our store locations, hours, and offerings by visiting the page below:. View Our Store Locations.

How Is My Jewelry Packaged?

Each piece of Caitlyn Minimalist jewelry is thoughtfully packaged to ensure it arrives beautifully and securely—ready for gifting or personal keepsake. What’s Included with Every Order:. A soft microfiber dust bag to protect your piece. An elegant cr

How Can I Leave A Review?

Leaving a review for your purchase is simple and helps us improve while guiding other customers in their decision-making process. Here’s how to leave a review:. Thank you for wanting to share your feedback and being a valued part of the CM Community