What should I do if I was charged for an order but it was not fulfilled?Updated 3 days ago

We understand how frustrating this situation can be. Here’s what to do if you've been charged for an order that hasn’t been fulfilled:

Check Your Order Status
Log into your account on our website and review your order history. If your order is marked as “Unfulfilled,” “Pending,” or “Processing,” it may still be in progress. Be sure to check our processing times for further details.

Confirm Your Payment
Verify that the payment went through successfully. Sometimes, a charge may appear as "pending" on your bank or credit card statement and then disappear if the order wasn’t completed.

Contact Our Care Team
If your order remains unfulfilled and you’ve been charged, reach out to our care team at [email protected]. Please provide your order number and any relevant details so we can investigate and resolve the issue promptly.

To avoid this in the future, always look for an order confirmation email after placing your order. This will include your order details and, once shipped, your tracking number. If you have any concerns, we’re here to help!