What if my order is stuck at the same spot in tracking for an extended period?Updated 3 months ago

We understand it can be worrying when your order's tracking seems stuck. Here are a few steps you can take:

• Give it some time: Delays due to weather, holidays, or other unexpected factors can sometimes cause tracking updates to pause. If it’s only been a few days, the package may still be moving, and the tracking might update soon.

• Check with the carrier: If the tracking hasn’t changed for more than a week, it’s a good idea to contact the shipping carrier directly. They may have more detailed information about the package's location and any delays. Be sure to have your tracking number on hand.

• Contact us: If you’ve spoken to the carrier and still have concerns, please reach out to our care team with your order number and tracking details. We'll do our best to assist you and, if needed, arrange a solution.

We know waiting for your Caitlyn Minimalist jewelry can be frustrating, but we’re here to help! Feel free to reach out if you have any other questions or concerns.