What happens if my order issue involves a mistaken or double charge?Updated 12 days ago

If you notice multiple charges for a single purchase or any discrepancies in your order, please contact our care team with your order number and evidence of the charges. We will review the transaction and work towards a resolution. If you’ve been charged multiple times, provide all relevant details so we can investigate further.

It’s important to note that what might appear as double charge could actually be a standard authorization hold. A standard authorization hold is often placed on your card before the payment is fully processed. Once the payment is completed, it may appear on your bank statement alongside the authorization hold. This hold is a common banking practice to verify available funds and is not an actual charge. Typically, the hold will be removed from your statement within a couple of business days.