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Caitlyn Minimalist

We understand how important it is for you to receive your order quickly, especially when you&#x2019;ve chosen expedited shipping. However, if your order includes custom-made items, there is an important detail to keep in mind regarding our processing times.For custom orders, we have a processing time of 6 to 9 business days to handcraft your piece with care and precision. The shipping method you selected (including expedited options) only takes effect once your custom item has been fully crafted and is ready to ship.This means that while we prioritize getting your custom item made as quickly as possible, the shipping time starts after the creation process is complete. We appreciate your patience and understanding, and we promise that your unique piece will be worth the wait!If you have any further questions or need updates on your order, please don&#x2019;t hesitate to reach out. We&apos;re here to help!

We understand how important it is for you to receive your order quickly, especially when you’ve chosen expedited shipping. However, if your order includes custom-made items, there is an important detail to keep in mind regarding our processing times.

I Paid for Expedited Shipping, Why Hasn’t My Order Shipped Yet?

Shipping & Tracking

How long does it take my order to process before being dispatched?

How long does shipping and delivery take after being dispatched?

How do I track my order and get my tracking number?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

Why can’t I track my order?

Can the production process for custom-made jewelry be expedited for urgent orders?

What if my order is stuck at the same spot in tracking for an extended period?

Why is part of my order still pending or unfulfilled?

Why Does My Shipment Show as Canceled?

How can I make changes to my order?

What happens if I update my order details after placing an order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

What should I do if I receive a gift order but don't know who sent it?

What should I do if I was charged for an order but it was not fulfilled?

What happens if my order issue involves a mistaken or double charge?

What Should I Do If I Receive a Gift Order but Don’t Know Who Sent It?

Order & Payment

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return/exchange?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What can I do if my item doesn't fit or isn't true to size?

What should I do if my order/product is damaged?

What is your Warranty Policy?

Order Issues

Do your rings run true to size?

What is your materials and care guide?

My order is missing a personalization. What do I do?

How can I find my necklace length?

How can I find my bracelet or bangle length?

How can I find my ring size?

How can I find the best huggie earrings size?

How can I send images or files for my personalization?

How do I capture fingerprints?

What Does Double-Sided Engraving Mean?

I Lost One of the Earrings in My Pair. Do You Sell Individual Earrings?

What Material Are Your Gemstones Made Of?

Why Is My Huggie Earring Not Clasping?

Can I Use a Paw/Nose Print for My Fingerprint Engraved Item?

Will There Be a Restock of the Vintage Watches?

Can You Gift Wrap My Order or Leave a Gift Note?

Product Information

I’m having trouble logging in.

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I set up an account?

I forgot my password.

How do I change my default address?

Account & Subscriptions

How Does the CM Rewards Work?

How Can I Earn Points with CM Rewards?

How Can I Redeem My Points?

What Are the Benefits of each Tiers?

How Can I Track My Points and Tier Status?

Why Haven’t I Received Points for My Recent Purchase?

Can I Combine Points with Other Discounts or Promotions?

CM Rewards

How can I become an affiliate of Caitlyn Minimalist and what are the benefits?

How does the affiliate program work?

What are the requirements for collaborating with Caitlyn Minimalist?

Do you offer any other collab opportunities?

Why was my application for collaboration not accepted?

I was accepted for collaboration, why didn’t I receive my media kit?

Why is my commission in a Holding Period?

Affiliate Program

I Paid for Expedited Shipping, Why Hasn’t My Order Shipped Yet?Updated a month ago