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Caitlyn Minimalist

Your tracking number will be emailed to you once your order has been processed and shipped according to our current turnaround time. Please remember that for custom-made jewelry, there is a 6 to 9 business day processing period before shipping, while ready-to-ship jewelry has a 1 business day processing time.After your order is shipped, it may take up to 48 hours for the shipping carrier to update the tracking information. This allows you to monitor the delivery progress of your purchase.If you haven&#x2019;t received your tracking number, please:<ul><li>Check the processing time for your order (custom or ready-to-ship).</li><li>Check your email inbox and spam folder for the tracking email.</li></ul>If you still haven&#x2019;t received it or have any concerns, don&#x2019;t hesitate to reach out to our customer support team, and we&#x2019;ll assist you promptly!

Your tracking number will be emailed to you once your order has been processed and shipped according to our current turnaround time. Please remember that for custom-made jewelry, there is a 6 to 9 business day processing period before shipping, while

How do I track my order and get my tracking number?

Shipping & Tracking

How long does it take my order to process before being dispatched?

How long does shipping and delivery take after being dispatched?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

Why can’t I track my order?

Can the production process for custom-made jewelry be expedited for urgent orders?

What if my order is stuck at the same spot in tracking for an extended period?

Why is part of my order still pending or unfulfilled?

Why Does My Shipment Show as Canceled?

I Paid for Expedited Shipping, Why Hasn’t My Order Shipped Yet?

How can I make changes to my order?

What happens if I update my order details after placing an order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

What should I do if I receive a gift order but don't know who sent it?

What should I do if I was charged for an order but it was not fulfilled?

What happens if my order issue involves a mistaken or double charge?

What Should I Do If I Receive a Gift Order but Don’t Know Who Sent It?

Order & Payment

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return/exchange?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What can I do if my item doesn't fit or isn't true to size?

What should I do if my order/product is damaged?

What is your Warranty Policy?

Order Issues

Do your rings run true to size?

What is your materials and care guide?

My order is missing a personalization. What do I do?

How can I find my necklace length?

How can I find my bracelet or bangle length?

How can I find my ring size?

How can I find the best huggie earrings size?

How can I send images or files for my personalization?

How do I capture fingerprints?

What Does Double-Sided Engraving Mean?

I Lost One of the Earrings in My Pair. Do You Sell Individual Earrings?

What Material Are Your Gemstones Made Of?

Why Is My Huggie Earring Not Clasping?

Can I Use a Paw/Nose Print for My Fingerprint Engraved Item?

Will There Be a Restock of the Vintage Watches?

Can You Gift Wrap My Order or Leave a Gift Note?

Product Information

I’m having trouble logging in.

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I set up an account?

I forgot my password.

How do I change my default address?

Account & Subscriptions

How Does the CM Rewards Work?

How Can I Earn Points with CM Rewards?

How Can I Redeem My Points?

What Are the Benefits of each Tiers?

How Can I Track My Points and Tier Status?

Why Haven’t I Received Points for My Recent Purchase?

Can I Combine Points with Other Discounts or Promotions?

CM Rewards

How can I become an affiliate of Caitlyn Minimalist and what are the benefits?

How does the affiliate program work?

What are the requirements for collaborating with Caitlyn Minimalist?

Do you offer any other collab opportunities?

Why was my application for collaboration not accepted?

I was accepted for collaboration, why didn’t I receive my media kit?

Why is my commission in a Holding Period?

Affiliate Program

How do I track my order and get my tracking number?Updated a day ago