How do I initiate a return/exchange?Updated 2 months ago

To initiate a return or exchange, please contact our customer care team. In your email, be sure to include:

• The name of the jewelry piece
• The reason for your return or exchange request

Before proceeding, we kindly ask that you review our return policy to ensure your item is eligible and within the return window. Once your return request is confirmed, we will provide detailed instructions for completing the process.

Please note that returns sent without prior confirmation may be refused, so it's important to contact us first to ensure a smooth process. We're here to assist and make the return or exchange as easy as possible!