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Caitlyn Minimalist

Missing Points: If you haven&#x2019;t received points for a recent purchase, it could be due to the following reasons:<ul><li>Processing Time: Points may take up to 48 hours to appear in your account after a purchase is completed.</li><li>Order Issues: If there was an issue with your order, such as a return or exchange, points may not be awarded.</li></ul>If your points are still missing after 48 hours, please contact our care team with your order details.

Missing Points: If you haven’t received points for a recent purchase, it could be due to the following reasons:. If your points are still missing after 48 hours, please contact our care team with your order details.

Why Haven’t I Received Points for My Recent Purchase?

CM Rewards

Do your rings run true to size?

How can I find my necklace length?

How can I find my bracelet or bangle length?

How can I find my ring size?

How can I find the best huggie earrings size?

How Do I Resize My Watch?

Do you offer resizing at your retail locations?

Can you make custom sizes for rings?

What to Do If Your Flatback Earring Post Length Doesn’t Fit

Sizing

How Do I Care for My Vintage Finds?

What Is Solid Gold and Fine Jewelry?

How Do I Care for My 14K Solid Gold Fine Jewelry?

Solid Gold & Fine Jewelry

What is your materials and care guide?

What Material Are Your Gemstones Made Of?

How Do I Clean my Jewelry?

Where is your jewelry made?

Do you offer Rose Gold?

Everyday Jewelry

Materials & Care

How do I capture fingerprints?

What Does Double-Sided Engraving Mean?

How can I send images or files for my personalization?

My order is missing a personalization. What do I do?

Can I Use a Paw/Nose Print for My Fingerprint Engraved Item?

Can I create a custom item with numbers instead of letters?

Can I get a preview of my design?

Can I choose what items are in my Mystery Item/Box purchase?

Can I only have the inside of the ring engraved?

Am I able to purchase a blank made-to-order item?

Personalization

How to Use and Remove Flat Back Earrings

Do you provide photo services for lockets?

Why Is My Huggie Earring Not Clasping?

Will vintage finds or watches restock?

I Lost One of the Earrings in My Pair. Do You Sell Individual Earrings?

How do I take a Charm on And off of my Jewelry?

What is a Set of 3 Single Earrings vs. Full Set of 3 Earring Pairs?

Item FAQs

Product Information

Do you have a customer care phone number?

What happens if I update my order details after placing an order?

What methods of payment do you accept?

How do Shop Pay installments work?

How do I use a gift card for my purchase?

What happens if my order issue involves a mistaken or double charge?

How do I purchase a gift card?

Payment

How can I make changes to an item on my order?

How do I update the billing information on my order?

What should I do if I was charged for an order but it was not fulfilled?

What should I do if I receive a gift order but don't know who sent it?

Can You Gift Wrap My Order or Leave a Gift Note?

Do you have physical store locations?

How Is My Jewelry Packaged?

How Can I Leave A Review?

How long does it take for items to restock if they’re out of stock?

Do you offer wholesale?

Order

How do I apply promo/discount codes?

Where do I get promo codes or discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

What does BOGO Percentage mean?

Promo Codes & Discounts

What is your cancellation policy?

How do I cancel my order?

Cancellation

Order & Payment

How do I track my order and get my tracking number?

Why can’t I track my order?

What if my order is stuck at the same spot in tracking for an extended period?

Why Does My Shipment Show as Canceled?

Tracking

How much does shipping cost?

How long does shipping and delivery take after being dispatched?

Do you ship worldwide?

Do you offer expedited shipping?

I Paid for Expedited Shipping, Why Hasn’t My Order Shipped Yet?

Why am I being charged customs fees for my international order?

Shipping

Can the production process for custom-made jewelry be expedited for urgent orders?

How long does it take my order to process before being dispatched?

Why is part of my order still pending or unfulfilled?

Order Processing

Shipping & Tracking

What is your return/exchange policy?

How do I initiate a return?

Do you accept international returns?

Returns & Exchanges

What is your Warranty Policy?

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

Order is marked delivered but not here.

What should I do if my package was returned to your facility?

How do I update the address on my order?

Order Inquiries

What can I do if my item doesn't fit or isn't true to size?

What should I do if my order/product is damaged?

How do I untangle my item?

Products Inquiries

Help with Your Order

I’m having trouble logging in.

How do I set up an account?

I forgot my password.

How do I change my default address?

How Do I Locate My Wishlist?

Account

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscriptions

Account & Subscriptions

How Does the CM Rewards Work?

How Can I Earn Points with CM Rewards?

What Are the Benefits of each Tiers?

How Can I Track My Points and Tier Status?

Can I Combine Points with Other Discounts or Promotions?

How can I become an affiliate of Caitlyn Minimalist and what are the benefits?

How does the affiliate program work?

What are the requirements for collaborating with Caitlyn Minimalist?

Why was my application for collaboration not accepted?

I was accepted for collaboration, why didn’t I receive my media kit?

Why is my commission in a Holding Period?

Affiliate Program

Why Haven’t I Received Points for My Recent Purchase?Updated 9 months ago