How do I untangle my item?Updated 2 days ago
If your necklace or chain becomes tangled, don’t worry. This can occasionally happen with delicate jewelry, and there are a few simple methods that can help loosen the knots.
We have created a set of easy to follow video tutorials that show different techniques for untangling a necklace chain. You can watch them here:
These videos walk through step by step methods that can help gently separate the chain without damaging it.
If you run into any issues or the knot is difficult to remove, please reach out to our team. We want to make sure your jewelry is fully wearable and we are always happy to help!