Order & Payment

How can I make changes to my order?

Once an order is placed, we are typically unable to make changes to the order. Please contact our care team no later than 12 hours after placing your order to see what we can do.

What happens if I update my order details after placing an order?

Modifying your order details after placing the order, such as personalization information, could affect the production schedule. Please note, turnaround times will reset the day the new changes are confirmed, if applicable.

How do I apply promo/discount codes?

To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order.

What methods of payment do you accept?

We accept various payment methods including Visa, MasterCard, American Express, and PayPal. Please note that we do not accept personal checks or money orders.

Where do I get promo codes/discounts?

To get promo and discount codes, make sure to subscribe to our newsletter, check our homepage, and follow us on social media to get the latest deals.

My promo code isn’t working.

The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend), or an expiry date. If you continue to experience issues, please contact our care

I forgot to add a promo code but already made a purchase.

If you forgot to apply a promo code at checkout, please contact our care team with the code name as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.

How do Shop Pay installments work?

Shop Pay Installments allow you to split your purchase into multiple payments, interest-free. At checkout, choose Shop Pay, select 'Installments', and follow the prompts to set up your payment plan.

How do I update the billing information on my order?

To update your billing information, you may log in to your account and change your information from the Account Settings page. If you do not have an account, please contact our care team for assistance.

How do I purchase a gift card?

Gift cards can be purchased directly from our website. Visit our gift card page, choose the amount, and complete the purchase. The gift card will be directly emailed to you or to the specified recipient.

How do I use a gift card for my purchase?

To use a gift card, enter the code in the 'Gift Card or Discount Code' box at checkout. The value of the gift card will be deducted from your order total.

What should I do if I receive a gift order but don't know who sent it?

If you receive an item as a gift and the sender is not clear, we can check our records for you. Please provide us with the delivery address or any other possible identifying information. Once we locate the order, we can share with you the name associ

What should I do if I was charged for an order but it was not fulfilled?

We understand how frustrating this situation can be. Here’s what to do if you've been charged for an order that hasn’t been fulfilled:. Check Your Order StatusLog into your account on our website and review your order history. If your order is marked

What happens if my order issue involves a mistaken or double charge?

If you notice multiple charges for a single purchase or any discrepancies in your order, please contact our care team with your order number and evidence of the charges. We will review the transaction and work towards a resolution. If you’ve been cha

What Should I Do If I Receive a Gift Order but Don’t Know Who Sent It?

Receiving a gift order unexpectedly can be exciting but also confusing if you’re not sure who the sender is. If you find yourself in this situation, here’s what you can do:. Check for a Gift Note or Message: Many gift orders include a personal note o