We gladly accept returns for new and unworn items within 7 days of your delivery date. You can choose between Store Credit or an Exchange. For custom-made jewelry, we offer reworking options, although a small fee may apply. Please note, items marked
Orders can be requested to cancel within 12 hours. After this period, we are not be able to cancel your order as it might already be in processing or shipment.
To initiate a return or exchange, please contact our customer care team at [email protected]. In your email, be sure to include:. Before proceeding, we kindly ask that you review our return policy to ensure your item is eligible and within t
If you need to cancel your order, please contact our care team immediately. Orders can be requested to cancel within 12 hours. If your order has not yet been processed, we can cancel it for store credit or issue a full refund. If the order is already
We typically do not provide refunds unless the fault is ours. Please contact our care team with your request and any important details to help with your inquiry.
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. Here are some measures you can take to location your package:. 1. Double-Check Your Delivery Address: Confirm that the de
We apologize for any inconvenience caused by receiving the wrong item. To resolve this, please:. Take a PhotoCapture a clear photo of the incorrect item. Contact Our Care TeamEmail the photo to [email protected] within 7 days of delivery, an
We sincerely apologize for any inconvenience caused by receiving the wrong size, style, or color of your item. To help us resolve this issue quickly, please follow these steps:. For necklace and bracelet sizing concerns, please take a photo of the it
We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items were included in your shipment. If an item is missing, please contact our care team immediately so we can resolve the issue
We apologize for the inconvenience. If the item you purchased does not fit, please contact our care team for assistance. For necklace and bracelets- we ask that you take a photo of the piece laid out from end to end with a reference next to a ruler t
We sincerely apologize for any inconvenience caused by receiving a damaged product. Here’s how to proceed:. Check Our WarrantyIf your item was damaged after the delivery period, please refer to our 90-day warranty policy to see if your item is covere
We believe in the quality of our products and want you to feel completely confident in your purchase. Our warranty is designed to ensure your satisfaction and resolve any issues you may encounter. We’re here to make sure you love your Caitlyn Minimal